Affected customers have no alternative but to accept the material (a documented case in San Luis Potosí) or lose their money and report the incident (a documented case in Chapala, Jalisco).
We recommend that our customers verify the authenticity of the materials offered before transferring any amount for the purchase of synthetic palm thatch and ensure they are dealing with Palapas Sintéticas de México S.A.P.I. de C.V. to avoid being scammed.